Cancellation & Refund Policy

At Dhawan Hospital, we strive to provide the best possible care and convenience through our telemedicine services. To maintain smooth operations and respect the time of both our patients and doctors, we have established the following policy:

1. No Cancellation & Refund

• Once an appointment is booked, cancellation and refund requests will not be accepted under any circumstances.
• This applies to all telemedicine appointments and consultations booked through our website.

2. Rescheduling of Appointments

• Patients who are unable to attend their scheduled appointment may request to reschedule.
• Rescheduling is only permitted if you contact us at least 6 hours before the appointment time.
• Requests made less than 6 hours before the scheduled appointment will not be accepted.

3. How to Request Rescheduling

• To reschedule your appointment, please contact us via:
  • Phone: 0172 – 2596090

4. Doctor Availability

• Rescheduled appointments are subject to the availability of the concerned doctor.
• If the doctor is not available at the requested rescheduled time, our team will assist you in finding the next available slot.

5. Emergency Situations

• In case of emergencies or unforeseen circumstances, Dhawan Hospital reserves the right to make exceptions at its sole discretion.